Terms of Service

Article 1 – Definitions

In these terms and conditions, the following definitions apply:

Withdrawal period: the period during which the consumer can exercise their right of withdrawal.
Consumer: the natural person who does not act in the exercise of a profession or business and enters into a distance contract with the entrepreneur.
Day: calendar day.
Continuous transaction: a distance contract concerning a series of products and/or services, the supply and/or purchase obligation of which is spread over time.
Durable medium: any means that allows the consumer or entrepreneur to store information addressed to them personally in a way that enables future consultation and unaltered reproduction of the stored information.
Right of withdrawal: the option for the consumer to withdraw from the distance contract within the withdrawal period.
Entrepreneur: the natural or legal person who offers products and/or services to consumers at a distance.
Distance contract: a contract in which, within the framework of a system organized by the entrepreneur for the distance selling of products and/or services, exclusively one or more techniques for distance communication up to and including the conclusion of the contract are used.
Technology for distance communication: means that can be used for concluding a contract without the consumer and entrepreneur being simultaneously in the same place.
General Terms and Conditions: these General Terms and Conditions of the entrepreneur.

Article 2 – Identity of the Entrepreneur

Website Name: Claire & Julia Charleston
Company Name: Available upon request
Registered Address: Available upon request
Mail: support@clairejuliacharleston.com
Registration Number (Chamber of Commerce): Available upon request

Article 3 – Applicability

These General Terms and Conditions apply to any offer from the entrepreneur and to any distance contract and orders concluded between the entrepreneur and the consumer.
Before the distance contract is concluded, the text of these General Terms and Conditions will be made available to the consumer.
If this is not reasonably possible, it will be indicated before the distance contract is concluded that the General Terms and Conditions can be viewed electronically and will be sent free of charge upon request.

If additional product or service conditions apply, the consumer can always rely on the provision most favorable to them in the event of conflicting conditions.

If one or more provisions of these General Terms and Conditions are void or annulled, the remaining terms will remain in force, and the provision in question will be replaced by mutual agreement with a provision that aligns with the original intent as closely as possible.

By placing an order on our website, you acknowledge that you have read, understood, and agree to be bound by these General Terms and Conditions, including our policies on returns, shipping, delivery times, and refunds.

Article 4 – The Offer

Offers with limited duration or special conditions will be explicitly stated.
The offer is non-binding. The entrepreneur is entitled to change or adjust the offer.
The offer includes a clear description of the products and/or services offered. If the entrepreneur uses images, they will be a true representation of the products offered. However, slight color differences may occur.
The offer will include clear information regarding:

The price, excluding import duties and VAT.
Any applicable shipping costs.
The manner in which the contract will be concluded.
Whether the right of withdrawal applies.
Payment, delivery, and contract execution methods.
The term for accepting the offer.
Any conditions regarding continuous transactions.

Article 5 – The Contract

The contract is concluded when the consumer accepts the offer and meets the relevant conditions.
If the entrepreneur confirms the acceptance electronically, the consumer may dissolve the contract as long as no confirmation has been received.

Article 6 – Right of Withdrawal

Consumers may return non-sale products within 30 days after receiving the item without giving a reason.
The product must be returned in its original condition and packaging.

All Final Sale items (discounted by 40% or more) are not eligible for returns, refunds, or exchanges under any circumstances. This exclusion will be clearly indicated in the sale offer.

Article 7 – Costs in Case of Withdrawal

If the consumer exercises their right of withdrawal, they will bear the costs of returning the product directly to our supplier in China.
The entrepreneur will refund all sums received, including original shipping costs, within 14 days after receiving the returned product or proof that it has been shipped.

Article 8 – Exclusion of the Right of Withdrawal

The right of withdrawal is excluded for:

Items that cannot be returned for hygiene reasons (e.g., earrings, lingerie, etc.).
Items purchased during Final sales promotions (40% discount or higher).

Article 9 – The Price

Prices stated in the offer will not increase during the validity period unless legal requirements demand otherwise.

Article 10 – Compliance and Warranty

The entrepreneur guarantees that products and/or services meet the contract requirements and the reasonable standards of usability and reliability.

Article 11 – Delivery and Execution

The entrepreneur will execute orders with the utmost care.
Orders are shipped directly from our overseas fulfillment centers.
We aim to deliver orders within 5–14 business days; however, due to international logistics, customs procedures, or unforeseen delays, delivery may take up to a maximum of 30 business days.
Delays within this timeframe do not qualify as “non-delivery” and are not grounds for chargebacks or refunds.
Tracking information is provided for all orders.

If delivery is delayed beyond this period, the consumer will be notified as soon as possible.

Article 12 – Payment Methods

Unless otherwise agreed, payments must be completed at the time of purchase.
All transactions and purchases made through Claire & Julia Charleston are subject to our Terms of Service, which outline the conditions of sale, including pricing, payment, and delivery terms.
We reserve the right to amend or correct any inaccuracies in product descriptions, pricing, or availability without prior notice.

Article 13 – Complaints

Complaints must be submitted in writing or by email to support@clairejuliacharleston.com.

Article 14 – Applicable Law

This website, Claire & Julia Charleston, is owned and operated by a company registered in the Netherlands.
All agreements between Claire & Julia Charleston and the consumer are governed by the laws of the Netherlands.

While we comply with all applicable U.S. consumer protection laws, any dispute arising from a transaction will be governed by Dutch law and resolved under the jurisdiction of the courts in the Netherlands.
Nothing in these Terms limits your statutory rights under U.S. federal or state law.

Article 15 – Amendments to the General Terms and Conditions

The entrepreneur may amend these terms and conditions.
Changes will be communicated at least 30 days before they come into effect.

Article 16 – Shipping and Return Locations

Claire & Julia Charleston partners with third-party logistics providers (3PL) located in China.
This means that your order will be shipped from China.

By placing an order, you acknowledge and accept that products are shipped from our overseas fulfillment centers and that return shipping will be to those facilities.
As a result, returns must also be sent back to China.
The appropriate return address and instructions will be provided once your return request has been approved.

We understand this may affect return shipping costs and aim to be as transparent as possible about this process.
If you have any questions or concerns, feel free to contact us at support@clairejuliacharleston.com.

Article 17 – Customs Duties and Taxes

Import duties and taxes are the sole responsibility of the customer and are not grounds for chargeback, refund, or dispute.
Any such charges will not be reimbursed or refunded by Claire & Julia Charleston.

Article 18 – Legal Disclaimer

Our return and exchange policy is subject to change at any time without prior notice.
Claire & Julia Charleston reserves the right to make the final decision regarding the eligibility of any return or exchange request.

Nothing in this policy is intended to limit or exclude any rights you may have under applicable consumer protection laws.
Your statutory rights remain unaffected. These rights may vary depending on your country of residence, including but not limited to the United States or other international jurisdictions.